Push is a notification channel that delivers alerts straight to your browser or installed app as a system notification — the kind that slides in even when the JAMS Incident Management tab isn't open. Tap the notification to acknowledge the alert without opening the app at all.
It's a great low-friction channel for people who keep a browser or phone nearby and don't want a phone call for every alert. It works alongside call, SMS, email, Teams, and Slack — not instead of them.
Plan availability: Push notifications are available on every plan, including Free, and are never counted against an allowance. See Plans & Billing.
Enable push on each device
Push permission is granted per device and per browser — enabling it on your laptop does nothing for your phone, and vice versa. You repeat this quick step on every device where you want to receive notifications.
Any user can enable push for themselves; there's no admin step.
- Open Settings on the device you want to receive notifications.
- Find the Push Notifications card.
- Click Enable on this device.
- Your browser asks for notification permission — choose Allow.
That's it. The device now appears under Registered devices and is ready to receive pushes.
Why this matters: push is bound to the specific browser you allowed it in. If you usually live in Chrome but allowed it in Edge, alerts go to Edge. Enable it wherever you'll actually be watching.
If the card says Not supported, that browser can't do web push — try Chrome, Edge, Firefox, or Safari. If it says Permission blocked, you previously denied the prompt; open the browser's site settings for JAMS Incident Management, allow Notifications, and reload.
iPhone and iPad — install to the Home Screen first
Apple only delivers web push to apps that have been added to the Home Screen. On iOS the Enable on this device button won't appear until you've done that. One-time setup per iPhone / iPad:
- Open JAMS Incident Management in Safari (it must be Safari, not Chrome, on iOS).
- Tap the Share icon at the bottom of the screen.
- Scroll down and tap Add to Home Screen, then confirm.
- Open JAMS Incident Management from the new Home Screen icon (not the Safari tab).
- Go to Settings → Push Notifications → Enable on this device and Allow.
You only do the Add to Home Screen part once per device. After that, enabling push works like it does everywhere else.
Manage your devices
The Registered devices list on the Settings page shows every browser and device you've enabled push on, labeled by browser/OS and the date you added it.
- Remove a device with the Remove button — useful when you stop using a laptop, hand off a phone, or just want to tidy the list.
- A device can show an inactive badge. That means its push subscription expired or was revoked by the browser (the push service told us it's gone — a
404/410). Inactive devices don't receive notifications. To get push back on that device, click Enable on this device again from that browser; if you no longer use it, just Remove it.
Each browser is one row. Re-enabling from the same browser refreshes the existing row rather than piling up duplicates.
Using push as a flow channel
When you build or edit a flow, you can pick push as the channel for a recipient — the same place you choose call, SMS, email, Teams, or Slack. A few behaviors worth knowing:
- No registered device = silently skipped. If a recipient has push selected but hasn't enabled it on any device, JAMS Incident Management quietly skips push for them at delivery time. Their other channels on that same notification still fire — so a recipient set to "SMS + push" with no device still gets the SMS.
- One notification per person, fanned out to all their devices. If you've enabled push on your laptop and your phone, a single alert lights up both.
- Push is unlimited on every plan, including Free. It costs nothing to send, so it isn't metered — only SMS and voice calls count against an allowance. Adding push to a flow never uses up your texts or calls. See Billing.
Because of the silent-skip behavior, push is a good secondary channel but a risky only channel — if the recipient's device subscription has quietly expired, they'd get nothing. Pair push with SMS or a call for anything you can't afford to miss. Set this up in your recipient's preferred channels on your profile, and learn how channels interact with escalation in Core concepts.
Troubleshooting quick hits
| Symptom | Likely cause | Fix |
|---|---|---|
| No Enable button on iPhone | App isn't added to the Home Screen | Follow the iOS steps above, then enable from the Home Screen app. |
| Not supported message | Browser doesn't support web push | Use Chrome, Edge, Firefox, or Safari (iOS 16.4+ / macOS). |
| Permission blocked message | You denied the permission prompt earlier | Open the browser's site settings, allow Notifications, reload. |
| Enabled, but no pushes arrive | Device shows inactive, or the flow recipient isn't set to push | Re-enable from that browser; confirm the recipient's channel includes push. |
| Some devices get it, others don't | Push is per device | Enable it on each device you want to be notified on. |