Privacy Policy

1. Introduction

JAMS IMES ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS and voice notification service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Phone number
• Name (if provided)
• Email address (if provided)
• Organization or company name
• Account credentials

2.2 Communication Data

When you use our service, we collect:

• SMS message content and delivery status
• Voice call duration and acknowledgment status
• Timestamps of messages and calls
• Opt-in and opt-out preferences

2.3 Technical Information

We automatically collect:

• IP address
• Browser type and version
• Device information
• Usage data and analytics

3. How We Use Your Information

We use your information for the following purposes:

• To send SMS and voice notifications as requested
• To process and manage your account
• To improve our service and user experience
• To comply with legal obligations
• To respond to customer support inquiries
• To detect and prevent fraud or abuse
• To send administrative communications

4. SMS and Voice Communications

4.1 Consent

By providing your phone number and opting in to receive notifications, you consent to receive SMS messages and voice calls from JAMS IMES. Message and data rates may apply.

4.2 Message Frequency

Message frequency varies based on your notification settings and organizational requirements. You may receive multiple messages per day during critical events.

4.3 Opt-Out

You can opt out of SMS notifications at any time by texting "STOP" to our number. You will receive a confirmation message. You may also manage your preferences through your account settings.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We use Azure Communication Services, Twilio, and other third-party vendors solely to deliver the messages and services you have requested
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Mobile information: No mobile information (including phone numbers and SMS opt-in consent) will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Information shared with the service providers listed above is used only to deliver the messages you have requested.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Message history and call logs are retained for audit and compliance purposes according to industry standards.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Export your data

To exercise these rights, contact us at privacy@jamssoftware.com

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Users

Our services are hosted in the United States. If you access our service from outside the US, your information may be transferred to and processed in the US.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: