Terms and Conditions

1. Acceptance of Terms

By accessing or using JAMS IMES's SMS and voice notification service ("Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Service.

2. Service Description

JAMS IMES provides SMS text messaging and automated voice call services for notifications and alerts. The Service allows organizations to send critical information to their team members, customers, or stakeholders via SMS and phone calls.

3. SMS and Voice Communication Terms

3.1 Opt-In and Consent

By providing your phone number and subscribing to notifications, you:

• Consent to receive SMS text messages and voice calls from JAMS IMES
• Confirm you are the owner or authorized user of the phone number provided
• Acknowledge that message and data rates may apply based on your carrier plan
• Understand that message frequency varies

3.2 Opt-Out Rights

You may opt out of SMS notifications at any time by:

• Texting "STOP" to our service number
• Adjusting your preferences in your account settings
• Contacting our support team

After opting out, you will receive a confirmation message and will no longer receive SMS notifications unless you re-subscribe.

3.3 Message Frequency

Message frequency varies based on:

• Your notification preferences
• Organizational policies and workflows
• The nature and urgency of notifications
• Critical event requirements

3.4 Supported Commands

• STOP: Unsubscribe from all SMS notifications
• START: Re-subscribe to SMS notifications
• HELP: Get customer support information

3.5 Carrier Charges

Standard message and data rates may apply according to your mobile carrier's plan. JAMS IMES is not responsible for any charges incurred from your carrier.

4. User Accounts

To use certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of unauthorized access
• Accept responsibility for all activities under your account

5. Acceptable Use

You agree NOT to use the Service to:

• Send spam, unsolicited messages, or marketing without consent
• Transmit illegal, harmful, or offensive content
• Violate any applicable laws or regulations
• Impersonate others or misrepresent your identity
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to our systems
• Send messages to individuals who have not opted in

6. Compliance with Laws

You agree to comply with all applicable laws, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• General Data Protection Regulation (GDPR) if applicable
• California Consumer Privacy Act (CCPA)
• Other telecommunications regulations

7. Service Availability

While we strive to provide reliable service, we do not guarantee uninterrupted access. The Service may be unavailable due to:

• Maintenance or updates
• Technical issues or outages
• Carrier network problems
• Force majeure events

8. Fees and Payment

Certain features may require payment. By subscribing to paid services, you agree to:

• Pay all fees according to your chosen plan
• Provide valid payment information
• Authorize automatic billing if applicable

Fees are non-refundable except as required by law or expressly stated in our refund policy.

9. Intellectual Property

All content, features, and functionality of the Service are owned by JAMS IMES and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express permission.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JAMS IMES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR SERVICE INTERRUPTIONS.

Our total liability shall not exceed the amount you paid for the Service in the past 12 months.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Indemnification

You agree to indemnify and hold harmless JAMS IMES from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

13. Termination

We may suspend or terminate your access to the Service at any time for violations of these Terms or other reasons. You may terminate your account at any time through your account settings.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms shall be governed by the laws of the United States and the State of [Your State], without regard to conflict of law principles.

16. Contact Information

For questions about these Terms, contact us:

17. SMS Program Information