Incident response · Escalation · On-call Incident Management & Escalation , done right. End-to-end incident response for the enterprise.
When something breaks, JAMS makes sure the right person picks up — by call, SMS, push, or email — and keeps escalating through your on-call rotation until the alert is acknowledged. Built for the teams that can't afford a missed page.
Multi-channel: voice, SMS, push & email Policy-driven escalation & on-call rotations
Mean time to acknowledge
38s
⬇ 24% faster this week
Delivery rate 99.4% Escalations resolved 96% Avg. time to dial 1.2s Plans & Pricing
Free
Up to 5 notifications / month
Get started
$0/month
Best for testing, pilots, and very low alert volume.
Starter
Up to 25 notifications / month
$99/month
Best for small teams getting started with SMS + email alerting.
Professional
Up to 125 notifications / month
Most popular
$299/month
Best for production teams that need voice, escalations & scheduling.
✓
Unlimited flows · 25 users
✓
Email, Text, Push & Voice
✓
Escalations, scheduling & JAMS · 125 notif/mo
Business
Up to 500 notifications / month
$999/month
Best for larger orgs that need AI, reporting & Azure Monitor.
Enterprise
Custom monthly notification volume
Let's talk/custom
Best for organizations needing SSO, compliance & SLAs.
✓
All channels + SSO & custom integrations
✓
Compliance features & SLA support
✓
Dedicated success team · 1,500+ notifications
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Voice & SMS coverage is US numbers today; contact us to enable international.