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Zendesk Integration

Escalate Zendesk tickets through JAMS — call, text, or push the on-call until someone acknowledges, then sync Acknowledge / Solve back into Zendesk. Configure recipients + escalation + your API credentials once; a Zendesk Trigger fires tickets at your webhook URL.

Your Zendesk Connections

Each Connection bundles your API credentials + recipients + escalation + a webhook URL. Point a Zendesk Trigger (Admin Center → Business rules → Triggers) + Webhook at that URL.

No Zendesk Connections yet. Create one below.

Create a Zendesk Connection

One Connection covers all Zendesk tickets that POST to its webhook URL. The credentials below write Acknowledge / Solve back into Zendesk.

1. Name this Connection

2. Zendesk account & write-back auth

3. Who gets notified?

No team members or groups loaded. Add team members → or create a group →
Tickets get delivered to everyone selected, in escalation order. Groups expand to their current members at notification time. Teams/Slack channel posts deliver to that channel on their own.